Shipping
Processing & dispatch
AminoPen orders ship from within the United States. Most orders are dispatched within 24–72 hours of being placed. Orders are processed on business days; orders placed over weekends or holidays are handled on the next business day. You’ll receive a confirmation when your order is received and again when it ships. Orders of $85 or more ship free.
Discreet, unmarked packaging
Every order ships in a plain, unmarked box. There is no branding, product name, or description visible on the outside of the package. Your privacy is built into how we ship.
Where we ship
We focus on domestic shipping within the United States. Certain items — specifically pen needles, where offered — are subject to state-level shipping restrictions and may not be available to every address. These restrictions apply only to needle items, not to pens or glass cartridges. Please review our dedicated needle shipping policy page before ordering needle products.
Tracking
Once your order ships, we’ll send a tracking number so you can follow its progress to delivery. If you haven’t received tracking within a few days of your confirmation, contact support@aminopen.com and we’ll look into it.
Damaged or lost packages
We pack orders carefully, but if something goes wrong in transit, we’ll make it right:
- Damaged in transit — If your package or its contents arrive damaged, email support@aminopen.com within 7 days of delivery with your order number and photos of the packaging and item. We’ll arrange a replacement or resolution.
- Lost in transit — If tracking shows your package as stalled, undelivered, or lost, contact us and we’ll open an inquiry with the carrier and work toward a replacement or other resolution.
Returns
Return window
Because the AminoPen is a precision instrument, we accept returns of unopened, unused items in their original, sealed packaging within 30 days of delivery. Items must be in resalable condition to qualify.
Hygiene exclusions for opened items
For hygiene and product-integrity reasons, the following are generally not returnable once opened:
- Opened or used AminoPen Pro or AminoPen Go pens
- Opened or used 3 ml glass cartridges
- Any needle items, where offered
This protects every customer by ensuring that opened hardware is never resold.
Defective items
If an item arrives defective or fails due to a manufacturing fault, it is covered regardless of the standard return window. Contact us with your order number and a description (and photos or video where helpful), and we’ll arrange a replacement or other resolution.
How to start a return
To begin a return, email support@aminopen.com with your order number and the reason for the return. Please wait for return authorization before sending anything back, so we can confirm eligibility and provide instructions. Returns sent without authorization may be delayed.
Refunds
Once we receive and inspect an authorized return, we’ll process your refund to the original payment method. Original shipping charges, where applicable, are non-refundable except in the case of a defective item or an error on our part.
A note on needle items
Needle items, where offered, are subject to state shipping restrictions and the hygiene exclusion above. Please review our needle shipping policy page before ordering, and contact support@aminopen.com with any questions.